Shipping

Thank you for choosing [DEERJON] for your online shopping needs. Before proceeding with your purchase, please take a moment to review our shipping policies.

  1. Processing Time: Please note that all orders require a processing time before shipment. This processing time may vary depending on the product, and it is typically outlined on the product page. Orders are processed on business days (Monday through Friday, excluding holidays).

  2. Shipping Methods: We offer various shipping methods, including standard and expedited options. Shipping costs and estimated delivery times are provided during the checkout process. Please choose the shipping method that best suits your needs.

  3. Shipping Delays: While we make every effort to ensure timely deliveries, unforeseen circumstances such as weather, carrier issues, or high order volumes may cause delays. We appreciate your understanding and patience in such situations.

  4. Order Tracking: Once your order has been shipped, you will receive a confirmation email with tracking information. This allows you to monitor the status and location of your package.

  5. International Shipping: For international orders, please be aware that customs clearance procedures may cause additional delays. Import duties, taxes, and charges are not included in the item price or shipping cost and are the buyer's responsibility. Please check with your country's customs office for more information.

By completing your purchase, you acknowledge and accept the terms outlined in this shipping disclaimer. If you have any questions or concerns, feel free to contact our customer service team at [customer service email or phone number]. We appreciate your business!

RETURNS

10-Day Return Policy:

Thank you for choosing [DEERJON]. We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward 10-day return policy. Please read the following guidelines carefully:

1. Eligibility:

  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

  • Returns are accepted within 10 days from the date of delivery.

2. Initiate the Return:

  • To initiate a return, please use the CONTACT US within the 10-day period.

  • Provide your order number, a detailed reason for the return, and any relevant photos if the item is damaged or defective.

3. Return Authorization:

  • Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to return the item.

4. Packaging:

  • Ensure the item is securely packaged, and the RA number is clearly marked on the outside of the package.

5. Shipping Costs:

  • Customers are responsible for the cost of return shipping unless the return is due to an error on our part.

6. Inspection and Refund:

  • Upon receiving the returned item, our team will inspect it to ensure it meets the return criteria.

  • Once approved, a refund will be processed to your original payment method within [insert number of days] days.

7. Non-Returnable Items:

  • Some items may not be eligible for return, such as personalized or customized products. Please check the product description for details.

8. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately for assistance.

9. Exchanges:

  • We currently do not offer direct exchanges. If you need a different item, please follow the return process, and place a new order.

10. Questions:

  • If you have any questions or concerns about our return policy, please contact our customer service team for assistance.

We appreciate your understanding and cooperation. Thank you for shopping with [DEERJON].